Standard Service Terms

Effective July 28, 2026

These Standard Service Terms apply to productized Patronage engagements that link to this page. A proposal, order form, or statement of work accepted by both parties (an Order) may add project-specific scope, timing, and fees. If an Order conflicts with these terms, the Order controls for that engagement.

Scope and changes

Patronage will provide the services and deliverables described in the Order. Work outside that scope requires written approval and may require a new Order or additional fees.

Client will provide timely access, information, approvals, accounts, and personnel reasonably needed to perform the work. Dates move when a required client dependency is late.

Fees and payment

Setup fees are due according to the Order. Patronage may accept payment by credit card or invoice for a fixed setup engagement.

Recurring monthly services require a valid credit card on file and are billed in advance. Approved pass-through costs and usage-based third-party charges may be billed separately. Fees are non-refundable once the corresponding work period begins, except where the Order expressly says otherwise.

Past-due amounts may pause work. Client remains responsible for fees already incurred and for approved non-cancellable commitments.

Third-party services

Some work depends on services such as Cloudflare, WordPress hosting, plugins, model providers, forms, analytics, scheduling, or other client-selected systems. Client is responsible for its accounts, licenses, provider terms, and provider charges unless the Order says otherwise.

Patronage is not responsible for a third party changing, suspending, or discontinuing its service. We will identify a practical adjustment when that change affects the agreed workflow; material rework may require a scope change.

Security and access

Each party will use reasonable safeguards for credentials and confidential information. Client authorizes Patronage to access the systems listed in the Order only as needed to perform the services.

Client is responsible for deciding who may approve or use production capabilities. Patronage may refuse a requested configuration that would create an unsafe public mutation surface, expose credentials, or bypass an agreed approval boundary.

Intellectual property

Client retains ownership of its pre-existing materials, data, trademarks, and content. Patronage retains ownership of its pre-existing software, methods, templates, libraries, skills, and general know-how.

After full payment, Client owns the custom deliverables identified in the Order. Patronage may continue to use generalized ideas, non-client-specific improvements, and pre-existing components, provided we do not disclose Client confidential information.

Confidentiality

Each party will protect the other party's non-public business, technical, and customer information and use it only for the engagement. This obligation does not cover information that is public through no breach, already known without restriction, independently developed, or lawfully received from another source.

Warranty and limitation

Patronage will perform the services professionally and materially according to the Order. Client's exclusive remedy for a verified breach of that promise is re-performance of the affected services, if Client notifies Patronage promptly.

Except for that promise, the services and deliverables are provided as-is to the maximum extent allowed by law. Neither party is liable for indirect, incidental, special, exemplary, or consequential damages, or for lost profits or revenue. Each party's total liability arising from an engagement will not exceed the fees paid or payable under the applicable Order during the six months before the event giving rise to the claim.

Term and termination

Either party may terminate for a material breach that remains uncured for ten days after written notice. Either party may terminate recurring services at the end of the current paid monthly period by giving written notice before the next billing date, unless the Order states a longer initial term.

On termination, Client will pay for completed work, work in progress, and approved non-cancellable commitments through the effective termination date. Provisions that by their nature should survive will survive, including payment, confidentiality, intellectual property, warranty limitations, and liability limits.

General

Neither party may assign an engagement without the other party's written consent, except in connection with a merger, acquisition, or sale of substantially all assets. Neither party is responsible for delay caused by events outside its reasonable control.

These terms and the applicable Order are the entire agreement for the engagement and replace prior discussions about the same services. Changes must be in writing and accepted by both parties.

Questions about these terms may be sent to hello@patronage.com.